See Your Loved One's Care, in Real Time
Wherever you live, you can see exactly how your parent's visit went, the moment it happens, through the Birdie care app. No waiting for a phone call, no wondering.
Peace of Mind, Especially When You Can't Be There
Many of the families we support live some distance from their parent, sometimes hours away, sometimes abroad. Not being able to pop round and check in yourself is one of the hardest parts of arranging care for someone else.
That's why every Aquarius carer records each visit through Birdie, the care management platform we're signed up to. It's the same system behind the notes, medication records and care plans our office team uses, so what you see is exactly what we see, not a summary written up after the fact.
You don't need to install anything complicated or learn a new system. We'll set you up during your free assessment, and talk you through it at a pace that works for you.
Everything, As It Happens
Care Notes After Every Visit
A short note on mood, meals, activities and anything worth flagging, added by your carer as soon as the visit ends.
Medication Tracking & Alerts
Every dose given, prompted or declined is logged, with an alert raised straight away if something's been missed.
Wellbeing & Health Trends
Small changes over time, appetite, sleep, mobility, are easier to spot early when they're recorded consistently, not just remembered.
Message Your Care Team
Got a question about yesterday's visit, or need to flag something for next time? Message our care coordinators directly, no phone tag required.
Visit Check-In Verification
Carers check in and out through the app, so you can see exactly when a visit started and how long it lasted, not just that it happened.
CQC-Ready Digital Records
The same accurate, time-stamped records we rely on for CQC compliance are the ones you get to see, nothing is rewritten or tidied up for you.
How It Works
There's nothing to buy and nothing complicated to learn.
We Set You Up
During your free home assessment, we'll add you as a family contact and explain what you'll be able to see.
Care Begins
Your carer checks in for each visit through Birdie, the same system our office uses to manage the care plan.
Notes Are Logged
As soon as the visit ends, notes, medication records and any flags are saved, not written up hours later.
You Stay In The Loop
Check in whenever suits you, or message our care coordinators directly if anything needs a conversation.
Family Transparency FAQs
No. We'll add you as a family contact during your free assessment and talk you through exactly how to check in, whether that's an app on your phone or a simple link, at a pace that works for you.
Yes. It's common for several children or family members to want visibility, just let your care coordinator know who should be added.
Yes. Birdie is the care management platform used by agencies across the UK, and access is limited to approved family contacts and our care team. Read more in our privacy policy.
That's completely fine. Plenty of the families we support feel the same way, our care coordinators are happy to walk you through it, and you can always just call us for an update instead.
No. Family access to care notes and updates is included as standard for every client, it's simply part of how we deliver care. See our live-in and visiting care pricing for more detail.
Want to see it for yourself?
Book a free, no-obligation assessment and we'll set you up with family access from day one, or just ask us any questions about how it works.