Privacy Policy
How we collect, use and protect your personal information.
Last updated: July 2026
Aquarius Home Care Ltd ("Aquarius", "we", "us", "our") is committed to protecting the privacy and security of your personal information. As a provider of home care services, we understand that the information entrusted to us — including sensitive health information — deserves the highest standard of care. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Aquarius Home Care Ltd is the data controller responsible for your personal information. Our registered office is Unit 1, Liberty Centre, Mount Pleasant, Wembley, HA0 1TX. You can contact us using the details at the end of this policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, address, phone number and email address
- Health and care information needed to assess and deliver safe, appropriate care
- Details you provide through our enquiry, contact and careers application forms, including any CV or supporting documents you choose to upload
- Technical information about how you use this website, such as pages visited and browser type
3. How We Use Your Information
We use your information to respond to enquiries, arrange and deliver care services, assess and process job applications, meet our legal and regulatory obligations as a CQC-registered provider, and improve this website and our services. We will never use your information for purposes incompatible with these.
4. Legal Basis for Processing
We rely on one or more of the following lawful bases to process your information: performance of a contract with you, our legitimate interests in running and improving our services, compliance with a legal obligation, and, where health information is involved, your explicit consent or the provision of health or social care under UK GDPR Article 9.
5. Sharing Your Information
We do not sell your personal information. We may share it with carers directly involved in delivering your care, regulators such as the Care Quality Commission, healthcare professionals (such as your GP or district nurse) where relevant to your care, and trusted service providers who support our operations (for example, IT and payroll providers), always under appropriate confidentiality arrangements.
6. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access to sensitive information is restricted to those who need it to carry out their role. In the unlikely event of a data breach affecting your rights, we will notify you and the Information Commissioner's Office (ICO) as required by law.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or regulatory reporting requirements — care records, for example, are retained in line with CQC and NHS records management guidance.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Object to or restrict certain types of processing
- Request that your information be transferred to another organisation
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. Cookies
This website may use essential and analytics cookies to help it function correctly and to understand how visitors use our site. You can control or disable cookies through your browser settings at any time.
10. Children's Privacy
This website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
12. Contact Us & Complaints
If you have any questions about this policy or how we handle your information, please contact us at info@aquariushomecare.co.uk or 020 3432 3337. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.